Challenge

Durian36 faced the considerable challenge of moving from a traditional, event-based business model to a modern e-commerce operation. Although the brand’s long-standing history carried significant value, it was not being effectively leveraged in the digital space. A central hurdle was building an online presence that truly reflected their premium reputation as the “Fruits Top 1 Department Store.” The task required defining a clear digital identity that would appeal to a discerning audience, going beyond straightforward product sales to create a compelling brand story. The priority was to translate their established offline authority into online trust and measurable conversions.

Durian is an extremely popular delicacy in Singapore

Approach

Our strategy combined paid media with creative storytelling in a comprehensive approach. We built an integrated campaign to drive visibility and conversions across two key platforms: Meta and Google. A central focus was understanding how Primal’s targeted approach could elevate Durian36’s brand. To achieve this, we designed a full-funnel strategy with tailored messaging for each stage of the customer journey, from broad brand awareness through to conversion-driven ads. Investment was carefully allocated to strike the right balance between sustainable growth and immediate return on ad spend.

Results

The execution phase centred on the careful deployment of our planned campaigns. On Meta, we launched a series of high-impact ad creatives, using audience segmentation to target high-intent users with tailored offers. At the same time, on Google, we implemented a precise keyword strategy across both Search and Shopping campaigns. This dual-platform approach highlighted how Primal’s expertise in optimising ad spend and creative assets could consistently deliver strong month-on-month performance, significantly enhancing Durian36’s digital presence.

80%

CTR Increase

33%

CPL Decrease

96%

Reach & Imp. Increase