Challenge

Healing Touch struggled with low booking numbers due to a complicated and time-consuming online booking process. Many potential customers abandoned the site before completing their booking, leading to high drop-off rates and missed opportunities. To fix this, they needed expert help to simplify the user journey and improve conversions.

A Multi-Award-Winning Spa in Singapore

Approach

We focused on two key areas: improving the booking process and maximising the most effective marketing channel. After reviewing the client’s booking system in detail to identify major issues, we chose Facebook as the main lead generation platform because of its strong targeting and engagement potential. How Primal approached this challenge was by creating a campaign that used Facebook’s built-in lead forms, making the enquiry process faster, simpler and more user-friendly.

Results

How Primal delivered measurable impact was through a Facebook Lead Generation campaign that replicated the client’s enquiry form directly within Facebook ads, allowing users to submit their details without leaving the platform. This removed previous barriers and made the process effortless. As a result, qualified leads increased sharply, conversion rates improved and the campaign achieved an impressive 103% boost in reach.

27.39%

CPL Decrease

x2.3

Reach Increase

x3.3

Traffic Increase