Challenge

PURAS was losing margin to heavy reliance on third-party marketplaces like Shopee and Lazada. The platforms delivered volume, but high commission structures were eating into profitability. The real difficulty was balancing marketplace visibility with a shift towards a Direct-to-Consumer model, where the brand could own the customer relationship and build loyalty on its own terms. The task was to identify how Primal could reduce that marketplace dependence, recapture lost revenue, and create a more profitable long-term channel mix.

Formulated for Body, Mind, Emotions.

Approach

We focused on building a dual-funnel approach to move users from external marketplaces to PURAS’s own website. Our team analysed historical performance to identify where high-intent traffic was being lost to third-party platforms, then designed a framework to redirect that demand toward higher-margin channels. A key part of how Primal approached this project was by combining precise audience segmentation with a phased transition plan, keeping the brand competitive on marketplaces while steadily growing direct sales and profit retention.

Results

How Primal delivered meaningful outcomes was through a cross-channel paid media setup built for efficiency. We deployed Meta Advantage+ Shopping campaigns for AI-driven targeting and dynamic creative optimisation, backed by Google Performance Max and Search campaigns to capture keyword intent across the full funnel. These automated solutions identified high-intent users and scaled conversions without inflating spend. By streamlining the path to purchase on PURAS's own site, we cut reliance on high-fee platforms, achieving a 2.97x increase in Meta conversions, 61% growth in ROAS, and a 2.37x lift in blended ROAS within two months.

2.97x

Meta Conversion Increase

61%

ROAS Increase

2.37x

Blended ROAS Increase