At the heart of most successful businesses is a stellar reputation. In our social media age, a remarkably small number of disgruntled customers – or even dishonest competitors – can dramatically impact the way others see your business. Online reviews are incredibly powerful for the vast majority of customers, with research revealing that 85% of people trust online reviews as much as personal recommendations. This rise to prominence means forward-thinking businesses need online reputation management to ensure their success.
Online reputation management aims to gain more control over how your business is perceived. If your brand is forced to combat a series of negative reviews, online reputation management seeks out positive impressions to add balance to the conversation. This way, your customers will understand how these damaging viewpoints are either erroneous or intended to be malicious. Using your brand’s website, social media platforms and e-newsletters, you can shift the discussion around your brand and ensure a reasoned perspective is clear for all to see.
If a business is experiencing an onslaught of negative reviews, the first step for reputation management specialists is to hunt down the root of the issue. Once located, a sharp reputation management strategy is developed to provide an opposing viewpoint. If this plan is successful, your brand’s reputation is completely rebuilt with your customer base seeing your business as transparent, reasonable and forthcoming.
Primal is widely regarded as Malaysia’s top online reputation management agency, with the proven ability to find an elegant solution that offsets public criticism. Our comprehensive strategies involve researching every review site and social media post where your business appears. This provides us with an all-encompassing understanding of how people view your brand at that very moment.
Using this information, we can provide an overview of the current reputation of your business, whether that’s positive or negative. If it’s the latter, we’ll determine the source of the conflict and develop a range of potential responses. We’ll also present detailed reporting based on customer feedback. This helps us find a path forward that regains customer trust.
The visibility of your brand is determined by your rank on search engines like Google, Bing and Baidu. These platforms highlight your business depending on your relevance to the user’s search criteria, not your current reputation. If your brand is experiencing a flood of negative reviews, countless potential customers might be exposed to negative opinions that impact your reputation and future sales. Plus, hugely popular review websites like Yelp and TripAdvisor often push negative opinions into the public eye. These factors make reputation management critical for businesses that operate in the online world.
Through the massive power and reach of social media, people are extremely comfortable sharing opinions online irrespective of their understanding of an issue. In a world where so many people trust everything they read online, the success of your business can take a significant hit if a spurt of detrimental reviews takes hold. Led by an experienced online reputation management agency like Primal, we can ensure your brand avoids ever having to deal with these potentially devastating encounters.
Across thousands of successful campaigns for local and international businesses, Primal has earned its status for outstanding reputation management in Kuala Lumpur. Our specialised teams know what it takes to shift the dialogue around your business. If you happen to make a public misstep or face undeserved pressure, we can ensure your business can get back to doing what it does best as soon as possible. Backed by comprehensive research, we develop strategies that determine the cause of the problem and deliver a quick and effective solution that makes sense.
Throughout these campaigns, we’ll keep tabs on our progress 24 hours a day, making changes as we go to deliver the ideal message to more customers. Plus, we’ll provide detailed reports that explain why your brand is undergoing criticism. Primal’s tailored approach to online reputation management means we can generate an extensive plan that regains trust from your customers and addresses the conflict at the heart of the issue. No matter what, Primal will get your brand back to business.
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Box of Bricks, a LEGO® Certified Store in Malaysia, sells authentic LEGO products online and in physical stores. Due to the MCO impacting offline sales, they developed their digital sales channel. They partnered with Primal to increase their online revenue.
VELRIA began their business by launching their first scarves collection and gradually expanded to offer a wide range of modest apparel for both women and men. As a new player in the market, the brand faced challenges in reaching more potential customers.
Gene Martino started in the 1990s with men's wear and now has 60 stores nationwide. Believing in timeless designs and quality, they create simple and universal clothes for all. In 2018 they expanded online and in 2020 focused on digital growth. Competing in modest wear, ranking high in search results remains challenging.
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