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A Performance Marketing Agency Measured On Revenue

Primal is a performance marketing agency in Malaysia that manages search, social and video ads within a unified budget, judged on the leads and revenue each channel returns.

Brands That Trust Primal With Their Marketing

  • Decathlon
  • KLIA
  • McDonald's
  • AEON Bank
  • Samsung
  • foodpanda
  • Dior
  • Uniqlo
  • Prudential
  • Starbucks
  • OGAWA
  • Canon
  • FWD
  • Under Armour
  • DHL Express
  • Onitsuka Tiger
  • IHG Hotels & Resorts
  • Panasonic
  • Generali
  • TUMI
  • LG
  • Clarins
  • Kia
  • ROYCE'
  • Unilever
  • Traveloka
  • Grand Seiko
  • Tokio Marine
  • AIG
  • Bayer
  • Chubb
  • Stripe
  • Decathlon
  • KLIA
  • McDonald's
  • AEON Bank
  • Samsung
  • foodpanda
  • Dior
  • Uniqlo
  • Prudential
  • Starbucks
  • OGAWA
  • Canon
  • FWD
  • Under Armour
  • DHL Express
  • Onitsuka Tiger
  • IHG Hotels & Resorts
  • Panasonic
  • Generali
  • TUMI
  • LG
  • Clarins
  • Kia
  • ROYCE'
  • Unilever
  • Traveloka
  • Grand Seiko
  • Tokio Marine
  • AIG
  • Bayer
  • Chubb
  • Stripe
Primal colleagues working together around a round table by the window
Why Performance Marketing

Every Ringgit Judged On What It Returns

Google and Meta each report their own conversions, and both can claim the same order. A performance marketing agency should judge spend on the leads and revenue in your own records, in Google Analytics 4 (GA4) or your customer relationship management (CRM) system, and then change the budget split toward the channels that return the most. Primal runs search, social and video ads this way, with targets for cost per lead or return on ad spend (ROAS) agreed before spend starts.

What We Do

What Our Performance Marketing Services Cover

Our performance marketing services in Malaysia have 6 parts. The media strategy sets which come first for your brand.

  • Budget AllocationA budget split across search, social, video and marketplace ads, set from each channel’s cost per lead or return on ad spend.
  • MeasurementConversion tracking in GA4, Google Ads and Meta checked against your CRM or store orders, so every channel is judged on the same numbers.
  • TestingAds, audiences, bids and landing pages tested one change at a time, with each result recorded before the next test starts.
  • Channel ManagementGoogle, Meta, TikTok and YouTube campaigns run by the integrated Primal team against the same targets.
  • Landing PagesLanding pages checked for load speed, tracking and form completion, so the clicks you pay for turn into enquiries.
  • Revenue ReportingA unified report on leads, revenue, cost per lead and ROAS by channel, against the agreed targets.
Reporting

A Unified Report Across Every Channel

Google, Meta, TikTok and YouTube results read together, against the same targets, so more of the budget goes to the channels that bring customers.

Example report. The figures are for illustration.

  • ConversionsLeads and orders, 90 days+31%vs prior 90 daysEach lead or order counted once, across every channel.
  • Blended ROASReturn on ad spend, 30 days4.6xGoogle · Meta · TikTokRevenue against spend, all channels.
  • Channel MixShare of conversions
    • Google Search38%
    • Meta32%
    • PMax18%
    • TikTok12%
    Where the conversions come from.
  • Cost Per LeadAll channels, 30 days−18%vs prior 30 days
    • −24%Meta
    • −11%Google
    Read against the agreed target.
  • RevenueFrom paid media, 30 days+22%vs prior 30 daysMatched to orders in your store or CRM.
  • New CustomersShare of orders, 30 days62%first-time buyers
    • 38%Returning
    New buyers kept apart from repeat ones.

How Primal Performance Marketing Works

Five stages that start with your own numbers and keep the budget where it returns the most.

1/5

Measure The Baseline

Cost per lead, return on ad spend and revenue by channel today, checked against your own records.

Primal colleagues leaning over a table, working together
Recognised

Awards For Our Performance Marketing

Primal’s performance marketing work has won regional awards, including Gold for Performance Marketing at the Marketing Excellence Awards.

See All Awards
FAQ

Your Performance Marketing Questions Answered

How do I choose a digital performance marketing agency?

Ask how the agency checks platform conversions against your own lead and order records, how it decides the budget split between channels, and for case studies that state return on ad spend or cost per lead. Primal is a Google Premier Partner and a Meta Business Partner.

What do your performance marketing services include?

Budget allocation, conversion tracking, campaign management on Google, Meta, TikTok and YouTube, testing, landing page reviews and a unified report on leads and revenue. The media strategy sets which channels come first.

How long until performance marketing shows results?

Fixes to tracking can change what you see in the reports within weeks. Automated bidding needs several weeks of conversion data, and a steady cost per lead or return on ad spend usually takes a few months of testing. The strategy sets targets by month.

Is performance marketing worth it for my brand?

It is worth it when you can track the lead or order an ad produces and you know what a customer is worth to you. Where tracking is missing, the first step is to fix it, so spend can be judged on revenue.

Do you work with brands that sell on Shopee and Lazada?

Yes. We run Shopee in-platform ads and Collaborative Performance Advertising Solution (CPAS) campaigns, which send Meta audiences to your store on Shopee or Lazada, and report the marketplace orders beside your own site’s revenue.

How much does performance marketing with Primal cost?

Media management for performance marketing starts from RM3,980 a month per channel, plus your ad spend, which is billed separately. The fee depends on the number of channels and campaigns and the creative your campaigns need. Scope is set after a 30-minute call. See our guide to Google Ads costs in Malaysia.

See All Questions

Primal colleagues working together at their desks

Speak To Our Performance Team

A 30-minute conversation with a senior performance marketing specialist about your channels, your tracking and the targets that matter to your revenue.

Request A Conversation

Media management from RM3,980 a month per channel, plus ad spend.

30 Minute Call

Speak With Us

Book a quick call to see how we help you grow, without endlessly trying new agencies, waiting for a better year or hiring expensive in-house teams.

  • We learn about your business and your goals
  • We find where your growth can come from
  • You see the next steps: a strategy meeting, then launch
4.9Four Primal client reviewers
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